When it comes down to it, every business is a people business, and Chicken Cottage is no different. While fantastic food may be our main offering, it is our dedication to excellent customer service, and the rapport we build with every single person in our franchise, that is at the heart of our success.
We pride ourselves on our experience and expertise, and are dedicated to helping you build your own Chicken Cottage empire, and collaborate with us in building a brand that is a market leader in the QSR space.
Greg brings a wealth of expertise and knowledge gained over 40 years in retail operations including 23 years’ experience in QSR gained working with Yum Brands International and a number of large global QSR franchisees in the UK and in Canada.
Tom comes from QSR giant McDonalds, and has invaluable experience in developing stores and teams. His expertise is dedicated to supporting franchisees in growing their portfolio and delivering a strong and sustained bottom line through operational excellence.
A stalwart of franchise development and entrepreneurship, Sadaf Kazi has over two decades of experience in business development, marketing and franchise compliance with UK branded franchise operators. She is a testament to resilience, innovation, and has an unwavering commitment to excellence.
Responsible for finance of the whole group, Azam’s brings considerable experience in high level account management and auditing to the Chicken Cottage brand.
An experienced and efficient project manager with over 25 years of operational experience, Kath worked with Coffee Republic implementing and developing their franchise strategy for both the UK and international estate.
Experienced marketing leader with 9 years of management prowess, known for adeptly navigating dynamic landscapes and implementing performance-driven strategies. Ria excels in negotiation, conversion optimisation, and leveraging digital strategies for substantial revenue growth for a diverse global clientele.
Chicken Cottage has been a great company to work with, we have been part of the Chicken Cottage family for over 10 years and can say it has come a long way.
There have been many changes and lots of developments, the new branding changed the look of the company giving it a fresh look.
The business model is what attracted us to this company, and we have received good support from our Franchise Business Manager with all the training required, and regular check ups and updates always keep us on track. The operations team has always worked with us and listened to our feedback before making changes.
I am optimistic about going forward with Chicken Cottage as there are lots of positive things happening, more tailored products to what the customer wants, regular pricing reviews, online app, opportunity and support to expand portfolio. All these things give me confidence going forward.
This past year with Chicken Cottage has helped my business reach new goals … since the pandemic, business has not been the same the struggles have been immense but as a franchise we have had a lot of help from our operations manger to help achieve better results. Even through these difficult times Chicken Cottage have helped launch our own app expanding and making the Chicken Cottage brand more stronger. We have had a lot of help from head office the support and guidance from them helps us thrive in our business … tasty new desserts have been launched and a lot of guidance regarding health and safety makes our lives a lot easier. They then take on board our feedback which makes life a lot easier and gives us hope for the future. I have also been awarded Brand Ambassador of the Year by the business for all the work me, my family and team do in the local community as well as just winning Yorkshires Best Business Awards for Best Eatery.
Chicken Shop Date feature at Chicken Cottage Paddington with US Actress, Singer and TV Personality Keke Palmer
